Easy returns and exchanges

100 Carati allows returns for a refund or exchange, even without providing a reason.

Withdrawal must be notified within 5 days of receipt via email to info@100carati.com, specifying the order number. The item must reach 100 Carati Srl no later than the 14th day from the date of receipt, as shown by the tracking data of the carrier that delivered it. It must be intact, must not have been used, modified, or personalized, and must be properly packed in its original packaging and accompanied by all accessories. Only after verifying the receipt of the returned product and its general condition will we proceed with the refund of the amount paid for the purchase of the product (including shipping costs if incurred at the time of purchase), by bank transfer to the details provided by the customer. Return shipping costs are the responsibility of the customer.

Merchandise Exchange

It is possible to exchange a product purchased online only after the return request has been processed. A new order of equal or greater value will be placed. The new order will be processed after verification of the correct execution of all return procedures.

Shipping

Insured shipping with tracking number.
Items will be sent registered and insured by DHL. Buyers outside the EU must take into account the VAT and customs duties they are required to pay.
Buyers subject to customs duties who choose to exercise their right of withdrawal will be required to pay customs duties also for the return of the item to the seller.