We want to make the post-purchase experience simple and transparent as well. If you change your mind, you can request a return according to the conditions set out below.

1. You have 14 days to change your mind

If you purchase as a consumer on the 100carati.com website, you may exercise your right of withdrawal within 14 days of the jewelry's delivery, without having to provide any reason, except for cases of exclusion provided for by law.

To request a return, simply communicate your decision to us within the prescribed period.

2. Free returns

In the event of a standard change of mind, 100 Carati covers the cost of the return.

After receiving your request, our Customer Care team will provide the necessary instructions and organize the return of the jewelry according to the established procedure.

We ask that you do not ship the item independently before receiving our instructions.

3. How to request a return

To request a return, please contact:

Email: info@100carati.com
Customer Care / WhatsApp: +39 375 613 0026

Please provide, if possible:

• order number
• the jewelry you wish to return
• the full name used for the purchase

Our Customer Care team will inform you how to proceed with the return.

4. Condition of the returned jewelry

The jewelry must be kept and handled with care until it is returned.

The customer is responsible for any decrease in value resulting from handling other than what is necessary to verify the nature, characteristics, and functioning of the item, within the limits provided by law.

The product must be returned with the accessories and documentation received, including the 100 Carati Certificate of Authenticity.

Whenever possible, we recommend using the original packaging or packaging suitable for the nature and value of the jewelry.

5. Personalized or custom-made products

The right of withdrawal does not apply in cases provided for by law, including the supply of goods made to measure or clearly personalized.

Should the customer request work that makes the jewelry manufactured according to their specifications or clearly personalized, the exclusion from the right of withdrawal provided for by law may apply.

This category may include, depending on the specific intervention performed, engravings, individual customizations, and other modifications made specifically at the customer's request.

Before carrying out any customization relevant to the right of withdrawal, 100 Carati will inform the customer of the consequences where required.

This exclusion does not limit the customer's rights in the event of a lack of conformity of the jewelry or the work performed.

6. Ring resizing

When technically possible, resizing a ring down is offered free of charge by 100 Carati.

Increasing the size may incur an additional cost depending on the necessary material, the structure of the jewelry, and the required work. The cost will be communicated before the intervention.

If the requested resizing entails a customization that makes the item manufactured according to the customer's specifications or clearly personalized, the limitations on the right of withdrawal provided for by law and indicated in the previous section may apply.

7. How the refund is processed

Once the return is received, the required checks will be performed.

In the event of valid exercise of the right of withdrawal, the refund will be issued according to the terms provided by law, using the same payment method used for the purchase, unless otherwise agreed and provided that the customer does not incur any costs as a consequence of the refund.

In cases provided for by law, 100 Carati may withhold the refund until receipt of the item or until the consumer has demonstrated that they have returned it, whichever occurs first.

8. Exchanges for other jewelry

To ensure simpler and more transparent order management, we do not process direct merchandise exchanges.

If you wish to purchase other jewelry, you can return the purchased item according to the established procedure and subsequently place a new order on the website.

9. Non-conforming products or order issues

If you believe that the jewelry received has a problem or is not in accordance with what was stated, please contact our Customer Care team with your order number and a description of the issue encountered.

The request will be examined in accordance with the legal guarantee of conformity and applicable legislation.

The rules regarding the standard right of withdrawal do not limit the rights recognized to the consumer in the event of a lack of conformity.

10. Return assistance

For any information or assistance regarding returns and refunds, you can contact:

100 Carati S.r.l.
Email: info@100carati.com
Customer Care / WhatsApp: +39 375 613 0026