1. Fast, tracked and insured shipping

100 Carati entrusts its shipments to selected international couriers, primarily DHL and FedEx, using tracked and insured services.

Each order is prepared with particular attention, using packaging suitable for the nature and value of the jewelry.

2. Preparation and shipping times

Orders are normally prepared and handed over to the courier within 24/48 hours of payment confirmation.

Shipments are made on business days, Monday to Friday. No shipments are made on Saturdays, Sundays, or public holidays.

Times may be longer if the customer has requested a modification, resizing, customization, or other work on the jewelry. In these cases, the necessary time frame will be communicated based on the requested service.

3. Delivery times

After the order is handed over to the courier, actual delivery times depend on the destination and the service used.

Any indications regarding delivery times are to be considered estimates and may vary due to reasons not directly controllable by 100 Carati, such as holidays, customs checks, weather conditions, periods of high shipment volume, or other operational circumstances of the carrier.

4. Shipping costs

Standard shipping rates are:

Italy: €18
Europe: €35
Rest of the world: €55

The applicable amount is shown to the customer during the purchase process, before order confirmation.

Any promotional conditions or free shipping, when available, are indicated on the site or during checkout.

5. Shipment tracking

When the order is handed over to the courier, the customer receives the necessary information to track delivery via the relevant tracking code.

Tracking allows you to check for updates provided by the courier during transit until delivery.

6. Insured shipping

Jewelry shipments are made with insurance coverage according to the terms of the service used by 100 Carati.

In case of problems during transport, the customer is invited to contact our Customer Care promptly, avoiding handling any procedures with the courier independently unless otherwise indicated.

7. Delivery and package integrity

Upon delivery, we recommend checking the external integrity of the packaging.

If the package shows obvious signs of damage, opening, tampering, or other anomalies, the customer is invited, where possible, to report it to the courier at the time of delivery and to contact 100 Carati promptly.

It is advisable to keep the packaging and photograph any anomalies encountered.

These operational instructions do not limit the rights granted to the consumer by applicable law.

8. Non-delivery

In the event of the recipient's absence or inability to complete delivery, the procedures established by the appointed courier will be applied.

The customer is therefore invited to provide a complete and correct address and a telephone number that the courier can use when necessary.

In case of problems with delivery, 100 Carati Customer Care is available to provide assistance.

9. International shipping and non-EU countries

For shipments to countries outside the European Union, customs duties, local taxes, and other import charges established by the destination country may apply.

When such amounts are not expressly included in the price or during checkout, they remain the responsibility of the recipient.

Any customs checks and procedures may also result in delivery times longer than the courier's standard timelines.

10. Shipping support

For any information regarding shipments, tracking, or deliveries, you can contact:

100 Carati S.r.l.
E-mail: info@100carati.com
Customer Care / WhatsApp: +39 375 613 0026