Support center
Everything you want to know before and after your purchase.
Check the answers to the most frequently asked questions about jewelry, shipping, payments, returns, and support. Contact us here.
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Support center
Everything you want to know before and after your purchase.
Check the answers to the most frequently asked questions about jewelry, shipping, payments, returns, and support. Contact us here.
We offer a wide selection of new and refurbished jewelry, as well as vintage and antique pieces, in 18kt gold, embellished with diamonds and precious stones. Every piece of jewelry is carefully selected and inspected before being offered for sale.
Each refurbished piece of jewelry is carefully verified by our experts and comes with a 100 Carati Certificate of Authenticity, which attests to its stated characteristics.
Yes. Every refurbished piece of jewelry is carefully selected, inspected, and restored to its splendor before being sold. The authenticity, materials, and characteristics of the jewelry are verified by our team before it is offered on 100 Carati.
Yes. For refurbished jewelry, the photographs show the actual piece for sale, so you can evaluate its characteristics and condition before purchasing.
Yes. Resizing is free of charge when the ring needs to be made smaller. For any enlargements, an additional fee may apply, depending on the material required and the workmanship. Rings modified upon request cannot be returned.
You can pay simply and securely using the methods available at checkout. Installment payment solutions are also available, where applicable.
All orders are shipped via DHL express courier, with tracked and insured shipping. You will receive tracking information to follow the delivery of your order.
Orders are carefully prepared and handed over to the courier DHL. Delivery is estimated within 24/48 business hours in Italy and 24/72 business hours in Europe. You will receive tracking information to follow your shipment at any time.
Yes. You may request a return within 14 days of delivery, provided the jewelry is intact and in its original condition. Items that have been modified or personalized, for example through resizing, cannot be returned.
To preserve its beauty over time, we recommend avoiding contact with perfumes, cosmetics, and chemical products, and storing the piece carefully when not being worn.